Symmetry Networks’ Solution Architects work with clients to identify and address the primary business drivers. Their role is not only to address a client's day-one needs but also to identify the longer term needs to ensure an appropriate solution roadmap is developed to meet the business needs going forward.
Symmetry Networks Design Consultants engage with the customer at a detailed level to define programming and configuration specifications. For example, in a contact center environment our consultants work with customer representatives, often in a structured workshop environment, to define and document the business rules used to govern the treatment of contacts, i.e. the way each contact is routed through an organization to an appropriately skilled person or resource. A blend of business and technical skills is required to perform this task.